Terms of service

Terms of Service

Effective Date: June 13, 2026

Welcome to BilMed. This website (the "Site") is operated by BilMed. Throughout the Site, the terms "we", "us", and "our" refer to BilMed. We offer this website, including all information, tools, and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.


 

By visiting our Site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site.


 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

1. Account Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

  • Account Accuracy: If you create an account on our Site, you are responsible for maintaining the security of your account and credentials. You must provide current, complete, and accurate purchase and account information for all purchases made at our store.

  • Account Restrictions: You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

  • Termination: We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion if we suspect fraudulent, illegal, or unauthorized activity.

2. Pricing and Payment

  • Price Adjustments: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

  • Currency & Taxes: All prices displayed are in US Dollars (USD) unless stated otherwise. Buyers are responsible for any applicable state sales taxes, institutional fees, or local duties required at checkout.

  • Payment Authorization: You agree to provide current, complete, and accurate purchase and account information. You authorize us to charge all due amounts to your selected third-party payment gateway (e.g., credit card, corporate line of credit, or digital wallet).

3. Product Descriptions and Technical Data

  • Accuracy of Information: We attempt to display and describe our products—including technical specifications, medical grade ratings, and dimensions—as accurately as possible. However, we do not warrant that product descriptions or other content on this Site are 100% accurate, complete, reliable, current, or error-free.

  • Visual Variations: We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be completely accurate.

4. Order Acceptance and Bulk Quotes

  • Right to Refuse Orders: The receipt of an order confirmation does not signify our acceptance of an order. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, for any reason.

  • Quantity Limits: We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per institutional procurement order. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email or billing address/phone number provided at the time the order was made.

5. Shipping and Delivery

  • Fulfillment Timelines: All orders are processed within [INSERT NUMBER, e.g., 2-3] business days. Shipping transit timelines are estimates provided by third-party carriers (e.g., UPS, FedEx, DHL) and are not contractual guarantees.

  • Risk of Loss: All physical items purchased from our store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery of the goods to the carrier.

6. Returns and Refunds

Our return policy is designed to be fair and transparent for clinical and institutional buyers.

  • Return Window: If you are not satisfied with your purchase, you may request a return within [INSERT NUMBER, e.g., 30] days of delivery, provided the items are unused, sterile seals are unbroken, and tools remain in their original packaging.

  • Process: To initiate a return, you must contact our support team at [EMAIL ADDRESS] to receive a Return Merchandise Authorization (RMA) number. Returns shipped without prior authorization will not be processed.

  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be applied directly to your original method of payment within a standard processing window.

7. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Site or its content:

  • For any unlawful purpose or to solicit others to perform or participate in any unlawful acts.


     

  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.


     

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others.


     

  • To upload or transmit viruses, malware, or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service, the Site, or the Internet.


     

  • To scrape, crawl, spider, or systematically harvest data from the Site for commercial or unauthorized AI-training redistribution without explicit written consent.

8. Limitation of Liability

  • No Warranties: We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

  • Liability Cap: In no case shall [STORE NAME], our directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise—arising from your use of any of the service or any products procured using the service. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

9. Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by, construed, and enforced exclusively in accordance with the laws of the State of [INSERT YOUR US STATE, e.g., New York], United States, without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms, including their formation, validity, binding effect, interpretation, performance, breach, or termination, shall be subject to the exclusive jurisdiction of the state or federal courts located in [INSERT COUNTY/CITY, e.g., New York County, New York]. By using this Site, you voluntarily waive any objections to personal jurisdiction or venue in these courts.

10. Contact Information

Questions about the Terms of Service should be sent to us at:

  • Email: [EMAIL ADDRESS]

  • Business Address: [BUSINESS ADDRESS]

  • Phone Number: [PHONE NUMBER]