Shipping Policy

Effective Date: June 13, 2026

Thank you for choosing BilMed. We are committed to delivering your premium surgical and medical instruments safely, securely, and efficiently. Below you will find the details of our shipping practices, timelines, and policies designed to keep your clinical facility seamlessly equipped.

1. Order Processing Time

We understand that timing is critical in medical supply chains.

• All orders are processed and prepared for shipment within [PROCESSING TIME, e.g., 1–2 business days].

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• If we experience a high volume of orders or unexpected supply constraints, processing may be slightly delayed. In the event of a significant delay in the shipment of your order, our team will contact you immediately via email or phone.

2. Shipping Methods, Costs & Delivery Timeframes

We partner with premium, reliable carriers (such as FedEx, UPS, and DHL) to offer options that balance speed and cost. Estimated delivery times and shipping costs will be calculated and displayed at checkout.

Please note that delivery timelines are estimates provided by the carrier and are not guaranteed contractually.

3. Shipment Tracking Information

You will never have to guess when your critical supplies will arrive.

• Once your order has been packaged and handed over to the carrier, a Shipment Confirmation Email will automatically be sent to you.

• This email will contain your specific carrier tracking number(s), which will become active within 24 hours. You can use this link to track your shipment's journey in real-time.

4. International Shipping 

We proudly supply healthcare professionals and clinics globally.

• Availability: We offer international shipping to selected countries. Eligible destinations will be available during the checkout process.

• Delivery Timeframes: International orders typically arrive within [X-X BUSINESS DAYS, e.g., 7–14 days], depending on the destination and local customs clearance.

• Customs, Duties, and Taxes: BilMed is not responsible for any customs clearance fees, tariffs, or local import duties applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer or purchasing institution.

5. Delivery Issues, Damaged Shipments, and Delays

While we choose our logistics partners carefully, unexpected delays (such as severe weather or carrier routing issues) can occasionally happen.

• Carrier Delays: If your shipment is delayed past its estimated delivery window, please check your tracking link for updates or contact the carrier directly for immediate assistance.

• Damaged Shipments: If your package arrives visibly damaged, or if the instruments inside have been compromised during transit, please save all packaging materials and damaged goods. Contact our support team immediately at [EMAIL ADDRESS] with your order number and photos of the damage so we can file a carrier claim and dispatch a priority replacement to you.

• Lost Packages: If your tracking status shows "Delivered" but you have not received your package, please check with your facility's receiving dock or front desk before contacting us. If the package remains missing, notify us within [X DAYS, e.g., 3 days] so we can assist in opening an investigation with the carrier.

6. Questions & Contact

If you have questions about bulk logistics, custom shipping instructions for a hospital network, or need to alter an order before it ships, please reach out to our dedicated support team:

• Email: [EMAIL ADDRESS]

• Phone: [PHONE NUMBER]