Privacy policy

Privacy Policy

Effective Date: June 13, 2026

At BilMed, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, or make a purchase from us.

Please read this policy carefully. By accessing or using our store, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information"). We collect this data in two ways: directly from you and automatically through your use of our site.

  • Information You Provide to Us:

    • Identity & Contact Data: Your name, shipping address, billing address, email address, phone number, and organization or facility name.

    • Transaction Data: Details about products you view, items added to your cart, and purchases you make. (Note: We do not store your raw payment card details; these are handled directly by our secure payment processors).

    • Communication Data: Any information you provide when filling out our "Contact Us" form, requesting a bulk quote, or communicating with our support team.

  • Information Collected Automatically:

    • Device & Usage Data: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on our site, and other device identifiers.

2. How We Use Your Information

We use the information we collect to operate our store, fulfill orders, and provide a premium customer experience. Specifically, we use your data to:

  • Fulfill Orders: Process payments, arrange shipping, provide order confirmations, invoices, and tracking updates.

  • Customer Support: Respond to your inquiries, technical questions, bulk quote requests, and resolve any order issues.

  • Improve Our Store: Analyze website traffic and behavior patterns to optimize our layout, product offerings, and user experience.

  • Marketing Communications: With your explicit consent (such as signing up for our newsletter), send you updates regarding inventory restocks, technical catalog releases, and bulk contract pricing. You can opt out of these at any time.

  • Security & Fraud Prevention: Monitor transactions and logs to detect, investigate, and prevent fraudulent activity or security threats.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and pixels to keep our store functioning efficiently and to understand how you interact with our site.

  • Essential Cookies: Necessary for basic site functionality, such as keeping items in your shopping cart while you browse and secure user login.

  • Analytics Cookies: Help us track how visitors move around the site so we can measure performance and improve navigation.

  • Managing Cookies: You can choose to disable cookies through your browser settings. However, please note that turning off cookies may disable certain features of our e-commerce store, preventing you from making a purchase.

4. Third-Party Services

We do not sell, rent, or trade your Personal Information to third parties. We do, however, share your data with trusted third-party service providers to help us run our business:

  • E-Commerce Platform: Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s secure data storage and databases.

  • Payment Processors: We utilize secure, PCI-DSS compliant third-party payment gateways (such as Stripe, PayPal, or Shopify Payments) to process credit cards safely.

  • Shipping & Logistics: We share your delivery details with third-party carriers (e.g., UPS, FedEx, DHL) to fulfill and deliver your orders.

  • Legal Compliance: We may disclose your information if required to do so by US law, law enforcement requests, or to protect the rights, property, and safety of our company, customers, or others.

5. Data Security

We implement rigorous technical and organizational security measures to protect your Personal Information.

  • All data transmitted through our store is encrypted using Secure Socket Layer (SSL) technology.

  • We adhere to PCI-DSS requirements to ensure the secure handling of credit card information by our payment providers.

  • While we use industry-standard protocols to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Your Rights

Depending on your state of residence in the US (such as California, Virginia, Colorado, etc.), you may have specific rights regarding your Personal Information under state privacy laws. These rights generally include:

  • The Right to Know/Access: Request a copy of the specific personal data we have collected about you.

  • The Right to Correct: Request that we fix inaccurate or incomplete information we hold about you.

  • The Right to Delete: Request that we erase your personal data, subject to certain exceptions (such as data we are legally required to keep for tax or order-auditing purposes).

  • The Right to Opt-Out: Opt-out of any marketing emails by clicking the "unsubscribe" link at the bottom of our emails.

To exercise any of these rights, please contact us using the information provided below. We will verify your identity before processing the request.

7. Contact Information

If you have questions, comments, or concerns about this Privacy Policy, or if you would like to exercise your customer rights, please contact our privacy compliance team:

  • Email: support@bilmed.com

  • Business Address: 123 Precision Way, Suite 100, New York, NY 10001

  • Phone: +1-800-555-0199